Skip to Main Content »

Security Seals

Welcome to Impact Battery!

Impact Battery Shipping Policy

 

FREE Shipping from Impact Battery!

Impact Battery is proud to offer FREE Ground Shipping on orders totaling $50.00 USD or more.

All items qualify. Nothing is excluded from this offer and the shopping cart will automatically calculate your savings.

 

$50 USD Free Shipping Offer

This offer applies to the total dollar value of the items in your cart before any shipping charges or discounts have been selected for orders shipping to the lower US 48 States. We use a combination of UPS Ground, USPS Priority Mail and USPS First Class Mail depending on the size, weight and item combination from your order. Please be sure to include a valid USPS and UPS shipping address if they are different as we will choose the method of shipment based upon our cost, location of product, overall processing time and total estimated time in transit. Most orders will ship within 24 business hours and will take 2-5 business days in transit. However, it could take up to 7 business days. Some items marked in stock are drop shipped directly from our manufacturers and may take extra time in processing or could possibly be out of stock. We will do our best to notify you immediately if there will be a delay.

You will also have the option to select UPS Ground, UPS 3 Day Select, UPS 2nd Day and UPS Next Day Air which guarantees delivery in 3, 2 or 1 business days. These UPS options will cost more. If free shipping was an option during checkout and you choose UPS Ground we will make sure that UPS Ground is utilized. Generally, our cut off to get orders with expedited shipping out the door is 1:00pm EST (11:00am PST). We will do our best to process expedited orders that arrive after this time the same business day; however it depends on where the stock is located. UPS delivers Monday-Friday. A web order that arrives on time Friday with Next Day Air selected will not be delivered until Monday, which is the next business day. Please call 866-668-3163 for special Saturday delivery options.

Orders That Do Not Qualify For Free Shipping

If your item does not qualify for free shipping based on total order value, consider increasing the quantity or adding additional items to the cart until you reach the $50.00 USD free shipping level. Please note: When free shipping is not an option, items selected to go UPS Ground will be shipped either UPS Ground, USPS Priority Mail, or USPS First Class Mail depending on the item. Unfortunately there is no way for us to have an option for all three in the shopping cart so we try our best to choose the fastest (and yes cheapest) method. Please be sure to include a valid USPS and UPS shipping address if they are different.

We do our best to reflect honest shipping metrics. On occasion when an item is added to the cart and is destine for Hawaii, Alaska or one of the territories it may indicate free shipping. The order may process, but know this is an oversight and will be corrected. You will be contacted and informed of the correct shipping amount. If no response is received in a reasonable period of time we will assume you wish to continue with the order and provide permission to charge your credit the difference. There are some smaller sealed lead acid and power sport batteries that we can ship to HI and AK for free. If there are any questions please contact us.

In many cases we are able to have packages arrive in 2-5 business days, but the Ground option can take up to 7 business days. Please remember that orders placed later on a Friday will most likely be processed the following Monday (or Tuesday if Monday is a holiday). If the transit time happens to be the full 7 business days the package will not arrive until Wednesday of the following week. This will seem like an eternity as it incorporated 2 weekends adding 4 actual days before delivery. You will still have the option to choose UPS 3 Day Select, UPS 2nd Day, and UPS Next Day Air. There is no Saturday delivery option on the website. If your require special Saturday delivery please call 866-668-3163.

In some cases a US zip code from HI, AK, or its territories may accidently show free shipping. Should this occur, a representative from Impact Battery will call and or email the customer to let them know what the actual shipping cost will be and if the order should continue. We apologize in advance for the inconvenience this may cause.

Valid Shipping Addresses

Every billing & shipping address provided to Impact Battery is verified against the USPS/Endicia address directory. If the address validates we will ship the order. If we cannot validate the address we will contact the customer to try and receive a valid shipping address. We use both USPS Priority Mail/USPS First Class Mail and UPS Ground shipping for all orders that qualify for FREE shipping (except when UPS ground is chosen despite being eligible for free shipping) and for all UPS Ground orders that do not qualify for free shipping. You must supply a valid UPS and USPS shipping address, if they are different, on the order. Otherwise as long as the address provided validates in the USPS/Endicia system we reserve the right to send it with any carrier. Should the package be returned undeliverable the customer will be responsible for the shipping charges.

Canadian & International Orders

We use DHL, FedEx, UPS and USPs for our international orders. Some of the shipping methods may incur additional brokerage, customs or sales tax fees that are beyond our control.

Error in Shipping

If Impact Battery makes an error in shipping we will do everything in our power to make it right! If an item is accidentally omitted, we will send it immediately upon being notified and confirming what item is missing. If an incorrect item is sent we will send the correct item with a pre-paid return label to get the original item back. We will provide up to thirty days for the original item to be sent back. During the 30 days we will make several phone and email attempts to remind you to return the item. If we do not see any carrier scans on the pre-paid label after 30 days we will charge the card on file the amount of the item. If the item is returned in the same condition it left here after this charge has been applied, we will fully refund the card on file. If the item is not returned it will be considered a finalized purchase.